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A dedicated account executive working
with you to ensure all aspects of your work are handled to agreed service levels and timescales |
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Online secure reporting system allowing you to run reports to the timescale and parameters you choose |
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A sophisticated, scaleable voice-over IP telephony switch |
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A trained customer services team providing in and out-bound call handling for order- taking, product and service advice lines and reverse logistics |
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Defined scripting and FAQ routines and client-specific customer services manuals |
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| Infoport understands that for you to run your business effectively, you need access to accurate, up-to-the-minute information. Each client chooses the specific reports they need for their business from the constantly increasing range that we continue to develop. Whether you require a single report or many hundreds a month, our relational database technology delivers the level of reporting you need. |
| We know how important it is to get call handling right – because to the customer, we are your company. We work with you to define scripting and FAQ routines and client specific customer services manuals. We encourage our clients to participate with us in ongoing staff training. |
Infoport – working in partnership with your
business to maximise the impact of your marketing. |
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